Frequently Asked Questions

What does “Sustainable Fashion” mean?

Sustainable fashion is a movement and a process aimed at promoting change in fashion products and the fashion system, with a focus on enhancing ecological integrity and social justice. Sustainable fashion goes beyond just addressing fashion textiles or products; it encompasses the entire fashion system. This means dealing with interconnected social, cultural, ecological, and financial systems. Sustainable fashion also involves considering fashion from the perspective of various stakeholders, including users and producers, all living species, as well as current and future inhabitants of the Earth. Therefore, sustainable fashion is the responsibility of citizens, the public sector, and the private sector.

What does "Vegan Fashion" mean?

Vegan fashion simply refers to clothing, shoes, bags, and other accessories that are made without using or harming animals. More specifically, vegan fashion items do not contain any animal materials, and no animal by-products are used during the entire production process.

How are La Femme Roje products Vegan and Sustainable?

We use sustainable and vegan fabrics exclusively, ensuring that our products are entirely eco-friendly and no harm has come to any animals in the production process. We hold a deep respect for nature, animals, our workforce, and all those involved in the production procedure.

What does "Limited Edition" mean?

All our products, except face masks and straps, are considered limited edition, meaning that only 21 of each item are produced. Once all 21 items are sold out, the design will not be reproduced.

Are all items limited edition?

Face masks and eyewear straps are NOT limited edition and are produced on a regular basis.

How can I find my size?

Some products are produced in a single size (free-sized). Our shoes, belts, and belt bags come in different sizes. To determine the best size for you, refer to our size guide [insert link].

I can’t find my size in the chart. What should I do?

If your measurements do not match any of the standard sizes, or if you have any medical concerns related to a pair of shoes, we can customize the product to your needs. Please contact us by email at support.marketing@lafemmeroje.com, and we will make the necessary adjustments.

What types of shoe trees do we use?

We use Turkish shoe trees, known for their comfort and versatility.

Can you adjust your products to meet my needs?

All sizes, colors, and fabrics are adjustable. Email us at support.marketing@lafemmeroje.com.

How can I pay for my purchases?

You can make payments using all types of credit and debit cards (Visa, Master, etc). If you live in a country without access to Visa and MasterCard, please email us at support.marketing@lafemmeroje.com for alternative payment methods.

What currency are your prices in?

All purchases are processed in Canadian Dollars.

How do you ship my purchases?

We ship your purchases using Canada Post, FedEx, and DHL.

How long will it take for me to receive my order?

The delivery time depends on whether your purchase is available in stock or made to order. In-stock items will take 3 to 5 days to process before shipping. Made-to-order items typically require 10 to 30 business days for production and shipping. For more information, please send an email to support.marketing@lafemmeroje.com.

What is your return policy?

We offer refunds or returns only in cases where the product is faulty or in the wrong size within 3 days of its delivery. If there was a fault with the product, we will cover the return costs. Otherwise, if the purchase is not the right size or fit, the customer will be responsible for the return costs. Please also note that the customer is responsible for all customs and tax charges upon the delivery or return of any product.

How can we learn more about you and contact you?

You can contact us through our Instagram, Facebook, Telegram channel, and via email.

Can La Femme Roje help me style my outfit for a special event?

Absolutely! Our in-studio styling services are designed to help you create a fashionable look that reflects your personal style, whether you choose one of our pieces or bring your own clothes.

How long does a styling appointment take?

The length of your appointment will vary depending on the number of outfits you want to try on and the complexity of the looks you're trying to achieve. On average, a styling appointment takes approximately one hour.